JOB DESCRIPTION
Job Title: Development Assistant
Reports To: Development Director
FLSA Status: Non-Exempt
Prepared By/Date: Kelly Cipponeri 11/13/2015
Summary: Tracks, acknowledges, and reports on contributions received, schedules appointments, gives information to callers, and otherwise relieves officials of clerical work and administrative and business detail by performing the following duties. Experience with Development Software, DonorPerfect, strongly preferred.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Processes and maintains records on all gifts, pledges, and membership transactions.
Prepares receipts and acknowledgment letters in response to gifts received.
Sends informational and/or benefits packages to donors.
Prepares and maintains financial spreadsheets and reports.
Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by employer.
Composes and prepares routine correspondence.
Files correspondence and other records.
Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.
Schedules appointments and arranges travel schedules and reservations.
Prepares outgoing mail.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies :
Analytical – Collects and researches data; Uses intuition and experience to complement data.
Design – Uses feedback to modify designs; Demonstrates attention to detail.
Problem Solving – Uses reason even when dealing with emotional topics.
Project Management – Communicates changes and progress; Completes projects on time and budget.
Technical Skills – Strives to continuously build knowledge and skills.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal – Maintains confidentiality.
Oral Communication – Speaks clearly and persuasively in positive or negative situations.
Team Work – Balances team and individual responsibilities.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Change Management – Communicates changes effectively.
Leadership – Exhibits confidence in self and others; Accepts feedback from others; Displays passion and optimism.
Quality Management – Looks for ways to improve and promote quality.
Cost Consciousness – Works within approved budget; Conserves organizational resources.
Diversity – Shows respect and sensitivity for cultural differences.
Ethics – Treats people with respect.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time.
Adaptability – Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Asks for and offers help when needed.
Motivation – Measures self against standard of excellence.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
Professionalism – Treats others with respect and consideration regardless of their status or position.
Quality – Demonstrates accuracy and thoroughness.
Quantity – Meets productivity standards.
Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.
