JOB DESCRIPTION: Performance Support Specialist
REPORTS TO: Home Health Director
DEPARTMENT: Clinical
POSITION SUMMARY
The performance support specialist will be responsible for collecting and entering data from our software systems to proactively monitor productivity. This person will also be responsible for assisting with day to day functions and priorities that support the overall agency performance. They will optimize departmental performance with reporting accuracy, timeliness and communication. This role may support the entire agency with basic IT support as well. Finally, this person may also support the performance of our accounting department with basic accounting tasks. This individual will demonstrate the capacity for long term data analysis and performance measurement; serving the following departments: Clinical, Accounting, IT.
Position Qualifications:
• Computer literate and able to learn and become an expert in our software systems
• Intermediate typing skills
• Knowledge of office machines
• Excellent phone skills with an emphasis on customer service
• Organizational skills
• Someone whose approach to everything is rigorous, inquisitive, and analytical
• Expert in MS Office
• Bilingual Spanish/English a huge plus
• Unparalleled time management, communication and interpersonal skills (over the phone, chat and email).
• High School Diploma or equivalent required, associate’s degree preferred
• Knowledge of medical terminology and 1 year of experience in healthcare is preferred
• Excellent phone skills with an emphasis on customer service
• Ability to multi-task, detail oriented, organized ability to maintain accurate records, work quickly to process items in a timely manner, work well with others.
Duties:
• Collects data from SHP and Home Solutions, and enters it into performance tracking software on a routine and timely basis
• Use historical information to understand trends and create forecasting tools.
• Assists with checking off timesheets on a weekly basis
• Communicates to leadership any anomalies, or other points of interest in the data collection process
• Supports office and field team by trouble shooting IT related questions – IE support with printing, emails, ipads, etc
• Completes data audits related to mileage
• Supports accounting department with tasks such as bill check off, etc
• .Perform other duties as assigned by Clinical Director.
Contacts: Families, volunteers, staff members, hospital/facility personnel, the general public.
Physical Demands: Physical exertion—walking, lifting, pulling, computer work
Environmental Conditions: Exposed to products used in the office, i.e, printers, computers, dust, etc.
Working Conditions: Periods of stress—variable workloads and deadlines
HomeCare & Hospice of the Valley is an equal employment opportunity employer committed to non-discriminatory employment practices and patient services.
Non – Exempt Position
established: March 2015
